Privacy Policy

01Who we are and what this covers

This Privacy Policy explains what information Playlist Paddy collects when you use playlistpaddy.com and your Playlist Paddy account, how we use it, who we share it with and the choices you have. “We”, “us” and “our” mean Playlist Paddy.

If you have a question about your information, email support@playlistpaddy.com.

02Account information

When you create an account we collect:

• your full name, email address and account type (artist, manager, label or curator);
• your password — stored only as a secure one-way hash, so nobody at Playlist Paddy can see it;
• whether and when your email address was verified.

You can also choose to add profile details: a display name, company or label name, country, a short bio, the genres you work in and a profile photo. Uploaded images are re-drawn by our server before they are stored, which removes hidden information such as camera or location data.

03Contact information

We use your email address to run your account: to send verification and sign-in codes, security notices, and updates about your campaigns, playlists and placements. If you email us, we keep the messages so we can help you and keep a record of the conversation.

04Campaign, playlist and submission information

If you create campaigns, we store the campaign details: the streaming platform, package, genre and your song link, together with song details such as the title and artist names, and the campaign’s status and progress.

If you are a curator, we store the playlists you submit — name, link, platform, description, artwork, genres, requirements, and the follower, listener and capacity figures you provide — the genres and platforms on your curator profile, and our review decisions.

For placements, we store each placement request, whether it was accepted or declined (and any reason you give), the playlist link submitted as proof, our verification decisions and, where a payout applies, the related curator earnings.

We also keep the in-app notifications we send you and your notification preferences.

05Sign-in and security information

To keep accounts safe we record:

• the time and IP address of your latest sign-in;
• sign-in and verification attempts (with the IP address and a protected, non-reversible form of the email address), used to block password guessing — these are deleted after about two days;
• one-time sign-in and verification codes, stored in protected form and deleted after about two days;
• an activity log of important account actions (for example sign-ins, profile or password changes, and actions taken by Playlist Paddy staff), with the IP address and browser type.

06Payment-related information

Card payments are processed by a third-party payment provider. Playlist Paddy does not receive or store your full card number or security code. For each payment we keep the information we need to run and account for your order and to handle refunds and disputes: the amount and currency (USD), the campaign it is for, a payment reference, the payment provider’s transaction reference, the payment status and date, and status messages the provider sends us about the payment.

07Cookies and similar technologies

Playlist Paddy uses only the cookies needed to run the site. We do not use advertising or analytics cookies.

Our pages load fonts from Google Fonts and platform logo images from jsDelivr and Wikimedia. When your browser fetches them, those providers receive technical information such as your IP address, as with any website request.

08How we use information

• to create and manage your account and sign you in securely;
• to run campaigns, review playlists, send placement requests, verify placements and record curator earnings;
• to process payments and refunds, and keep financial records;
• to send you service, security and account messages, and optional notifications you have switched on;
• to prevent fraud, abuse and unauthorised access, and to enforce our Terms;
• to answer your questions and provide support;
• to comply with legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

09Who we share information with

• Curators see the campaign details they need to consider a placement request — such as the song link, song details, genre and platform. They are not given your email address or payment details.
• Artists, managers and labels see the progress of their own campaigns. They are not given curators’ contact details.
• Playlist Paddy staff can see account, campaign, playlist and payment records to run and support the service. Staff access is limited by role, and staff actions are logged.
• Service providers who help us run Playlist Paddy: our web hosting and email provider, the payment provider, and the providers of fonts and logo images mentioned above. They handle information only as needed to provide their service.
• Authorities or others when the law requires it, or when needed to protect the rights, safety or property of our users, Playlist Paddy or others.

10Security

We protect your information with measures including: encrypted connections to the site, passwords stored only as secure hashes, one-time codes emailed at sign-in, limits on repeated sign-in attempts, automatic sign-out after inactivity, protection against form forgery, and role-based access with activity logs for our staff. No online service can be completely secure, so please use a strong password that you don’t use anywhere else.

11How long we keep information

• Account and profile information is kept while your account is open.
• Campaign, placement, payment and earnings records are kept for as long as they are needed to provide the service, handle disputes and meet accounting and legal requirements — including after an account is closed.
• Sign-in attempts and one-time codes are deleted after about two days.
• Activity logs are kept for security and to investigate problems.

When information is no longer needed, we delete it or anonymise it.

12Your choices and rights

• View and update most of your information yourself in your dashboard — your profile, email address, password and notification settings.
• Ask for a copy of the personal information we hold about you, or ask us to correct it.
• Ask us to delete your account and personal information. We will do so unless we need to keep some records — for example payment records — for legal or accounting reasons, or to resolve a dispute.
• Turn off optional emails in your notification settings. Account and security messages are always sent.

Depending on where you live, you may have further rights under data-protection law. To make a request, email support@playlistpaddy.com from the address on your account. We may need to confirm your identity before acting on a request.

13Changes to this policy

We may update this Privacy Policy when our service or the law changes. We will change the “Last updated” date above, and for significant changes we will tell you by email or in your dashboard.