Refund Policy

01Summary

• If no work has started on your campaign yet, you can ask to cancel it and you will normally receive a full refund.
• Once work has started, placements that have already been verified are not refundable.
• If part of a campaign cannot be delivered, we will offer a replacement placement or a refund for the part that was not delivered.
• Duplicate or incorrect charges are always refunded.
• Refunds are never automatic: every request is reviewed by the Playlist Paddy team.

02How a campaign works

It helps to know the stages of a campaign, because what can be refunded depends on how far a campaign has progressed:

03Before work starts

Work on a campaign starts when Playlist Paddy sends the first placement request to a curator. If you ask to cancel before that point, you will normally receive a full refund of the campaign price.

If we cannot accept your song — for example because the link cannot be verified, the track is not available on the chosen platform, or the content breaks our Terms — we will contact you first. If the problem can’t be fixed and the campaign cannot go ahead, we will refund the parts of the campaign that were not delivered.

04After work has started

• Verified placements are not refundable. Once a curator has added your song and Playlist Paddy has verified the placement, that part of the service has been delivered.
• Placements still in progress (requests waiting for a curator, or accepted but not yet verified) are reviewed case by case if you ask to cancel.
• Undelivered placements. If we are unable to place your song on the number of playlists your package describes — for example because not enough suitable curators accept it — we will offer you a replacement placement or a refund for the placements that were not delivered.
• Placements removed early. If a verified placement is removed by the curator well before the end of its placement period, tell us. We will review it and may arrange a replacement placement or a partial refund.

05What is not refundable

• Placements that have been verified and delivered as described.
• Results — for example the number of streams, listeners, followers or saves, or whether a platform features your song. Curators decide independently, and streaming results depend on many things outside our control.
• A curator declining your song. We offer it to other suitable curators instead.
• Changing your mind after work has started.
• Problems caused by changes you make — for example deleting, replacing or changing the song after the campaign has started.
• Campaigns stopped because of a breach of our Terms, such as fraud, artificial streaming or content you don’t have the rights to.

06Duplicate and incorrect charges

If you were charged twice for the same campaign, or charged the wrong amount because of an error, contact us and we will refund the extra amount once we have confirmed it with the payment provider. A payment that failed or was not completed does not start a campaign.

07How to request a refund

Email support@playlistpaddy.com from the email address on your Playlist Paddy account and include:

• your campaign ID (shown in your dashboard);
• the payment reference, if you have it;
• the reason for your request.

We will review your request and reply by email. If a refund is approved, it is sent to the original payment method through the payment provider, in US dollars. How long it takes to reach you depends on the payment provider and your bank or card issuer. Any fees charged by your bank for currency conversion are outside our control.

08Chargebacks

If there is a problem with a payment, please contact us first — we can usually resolve it faster than a dispute through your bank. If a chargeback is opened, we may pause the related campaign while it is investigated.

09Curators

Curator earnings are linked to verified placements. If a campaign payment is refunded because a placement was not delivered as agreed — for example the song was never added, or was removed early — the related curator earning may be withheld or reversed.

10Changes to this policy

We may update this Refund Policy from time to time. Changes do not affect campaigns paid for before the change. The “Last updated” date above shows when this policy last changed.